Frequently asked questions:

  • Am I eligible for VAT refund?

    You can benefit from VAT refund only if you are not from one of the following countries :
    Germany / Austria / Belgium / Bulgaria / Croatia / Cyprus / Denmark / Spain / Estonia / Finland / France / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Slovakia / Sweden.

  • In which airports can I find a Travelex Store ?

    Travelex is present in the most airports in France. You can find us at the airports of Paris (Roissy Charles de Gaulle and Orly), Lyon Saint-Exupéry, Marseille Provence and Toulouse-Blagnac.

  • I did not make my statement to Customs before I left. Can I always get my VAT refunded?

    Yes, it is always possible to recover your VAT. To do this, you will have to follow the procedure set up by the French customs. You can find here

  • I didn't get my VAT refund. Who should I contact ?

    If you have not been reimbursed directly during your stay at one of Travelex's offices and you are still waiting to be reimbursed, you can reach us by e-mail at the following address: service.client @

    We will respond to your request within 3 working days.